Within Triaena Maritime Security (TMS) Ltd., we have established an effective Quality Management System (QMS), in order to consistently maintain our High-Quality Services.
Our main concern is meeting the needs & expectations of our customers. In order to succeed responding effectively to industry demands, it is imperative to implement our business within a certain framework defined by the specification of quality. In this context, TMS has been harmonized with a Quality Policy which outlines the following objectives:
Continuous pursuit for improvement
Use of modern technological processes for the allocation of services
Close monitoring of market developments and needs
Monitoring and responding immediately to customers’ requests & questions
Keeping agreed with customers
Requiring suppliers to meet Quality Standards, desired by TMS
Direct detection of non-compliance and initiation of corrective & preventive actions
Provide necessary tools and knowledge to all TMS personnel
Growing spirit of cooperation among all TMS personnel
Monitoring and compliance with Laws and Regulatory Requirements
Every person involved in the implementation of the TMS’s QMS must be familiar with TMS’s Policy, procedures & instructions and must be aware for any changes/revisions/amendments. Furthermore, we are committed to continually improve the effectiveness of QMS.
All TMS staff is charged with promoting the above aims & objectives, familiarizing themselves with the contents of TMS’s QMS and observing/implementing the processes & procedures concerning their work. Everyone connected with TMS including our outsourcers are required to comply with TMS’s Quality Policy.
In order to achieve the Quality Policy Objectives, TMS has implemented a QMS that meets the requirements of the ISO 9001:2015 and ISO 28007-1:2015 standards. TMS’s QMS takes also into serious consideration the requirements of all applicable national, European & International Standards, Procedures and Directives.
Responsible for drafting, reviewing and ensuring the correct and effective implementation of TMS’s QMS is the Quality & Security Manager.